Got a strange text, email, or pop-up?
Check it free, right now, in plain English. And a real person in Roanoke is always a phone call away.
In person only. We will never ask to connect to your computer.
Before you do anything
Take a breath. You don't have to do anything right now.
- Don't click any links in it.
- Don't call a phone number it gives you.
- Don't pay anything or buy gift cards.
Then check it here, free, or call us. We'll tell you what we see and what to do next.
Our promise
We will never ask to connect to your computer, never ask for a code, and never ask you to buy gift cards.
If anyone who says they're from Hometown Tech Help asks to connect to your computer, asks for a code, or asks you to buy gift cards, hang up. It isn't us. Then call us at (540) 613-1472 so we can warn others.
Coming soon to Roanoke
Help at your kitchen table
A friendly Helper will come to your home. We're not booking visits yet. Join the list and we'll call you when we start.
What we'll help with
- Scams and “I think I’ve been hacked” · most commonWe secure your accounts in the right order and explain what happened.
- Phones and tabletsSetup, bigger text, photos, FaceTime, moving to a new phone.
- Computers and emailUpdates, slow computers, email that stopped working.
- PrintersGetting it to print, scan, and stay connected.
- Wi-Fi and internetConnecting devices, resetting the router, sitting with you on the call to the cable company.
- TV and streamingNetflix, remotes, sound, and cancelling what you don’t watch.
How a visit will work
- You’ll call usTell us what’s wrong in your own words. No tech terms needed.
- We’ll tell you who’s comingYou’ll get your Helper’s name and photo before they arrive.
- We’ll fix it togetherYour Helper will explain each step and let you do the tapping.
- You’ll keep the notesA written page of what we did and how to do it again.
Planned pricing
$119 first hour
At your kitchen table. Travel included.
$45 per extra half hourOnly if you need it. You'll see the time before you pay.
Small favors at no chargeA lightbulb, smoke-alarm batteries, the microwave clock.
Written notes every visitPlain steps to do it again, copied to family if you'd like.
For families
Helping a parent from out of town?
Send us a suspicious message on your parent's behalf, and we'll tell you both what we think.
When in-home visits start, you'll be able to book one for them, and we'll email you the same notes your parent gets.