What to expect from a Helper visit

We know it can feel strange to invite someone into your home. Here is exactly what happens.

Before the visit

1. You call or send a request. We talk about what you need and set a time.
2. We tell you your Helper's name and send a photo, so you know who to expect.
3. You get an arrival window. Your Helper texts or calls you before they come.

When your Helper arrives

• They show you their ID.
• You are welcome to call our office to confirm.

During the visit

• You do the tapping. Your Helper shows you each step and explains it in plain words.
• Your Helper never asks you for money, never takes your devices away, and never logs in on their own phone.
• Your Helper will not keep your passwords. We write down which accounts we worked on, never the passwords.
• Small "while we're here" favors, like a light bulb or a remote battery, are included.

At the end

• You get written notes in plain language, so you can do it again yourself.
• You can end the visit at any time, for any reason.

Price

The first hour is $119, and that includes travel. Each extra 30 minutes is $45. You see the time before you pay.

Still stuck? Call us at (540) 613-1472.